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You are required to access the simulated business of 'Bayside Call...

You are required to access the simulated business of 'Bayside Call Centre.' Your role will be that of a
newly appointed Human Resources Manager.
You have attended the first management meeting and have been advised of a lawsuit the company is
facing with regards to unlawful discrimination. The compliant has been filed by an ex-employee and the manager in question no longer works for Bayside Call Centre. The legal team is responsible for handling
the situation. However, you are required to ensure that Bayside Call Centre polices include and support
diversity and that there is no discrimination in the workplace. There is an existing Bayside Call Centre
'Diversity Policy', that you must refer to.
When you took over the duties recently, you were given a few employee complaints that have not been
addressed. These complaints are listed below:
• A call centre team member feels he was not considered for promotion due to his age & the fact
that he has not spent enough years in the company as compared to others, even though he
was excelling in all KPIs and over achieving his targets. He has brought this to his manager's
attention and was ignored.
• An administrative team member has been making complaints about bullying by the team leader.
She has been ridiculed and laughed at during team meetings because of her accent. No
response was given to her and now she feels she must resign as she doesn't feel like coming
to work.
• Another employee from the IT department has alleged that his supervisor made offensive
comments about Asians in relation to COVID 19 to him and to others while he was present. He
also claimed that he had brought it up with the senior manager and instead of a resolution, he
was victimised for making a compliant.
You are required to lead the process of review of the current Diversity Policy and the existing practices
in the office, to recommend & implement solutions to the identified issues.
Part A - Report on the current Diversity Policy & workplace practices
Critically review the current Diversity Policy of the company and the workplace practices and present a
professionally written 1500-word report to the management. The report must discuss in detail the
following:
• Identified issues in the diversity policy and workplace practices.
• The risks relating to the issues identified.
• The applicable legislative framework.
• The objectives of the change recommendation.
• The recommended policy additions to the Diversity Policy & Procedures (at least 3)

The recommended workplace activities for diversity & inclusion (at least 4)
• Resources required for recommended activities & other changes (For eg specific team trainings)
& the possible costs involved.

Answer & Explanation
Verified Solved by verified expert
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Step-by-step explanation

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