Question
Answered step-by-step

You are required to access the simulated business of 'Bayside Call...

You are required to access the simulated business of 'Bayside Call Centre.' Your role will be that of a
newly appointed Human Resources Manager.
You have attended the first management meeting and have been advised of a lawsuit the company is
facing with regards to unlawful discrimination. The compliant has been filed by an ex-employee and the
manager in question no longer works for Bayside Call Centre. The legal team is responsible for handling
the situation. However, you are required to ensure that Bayside Call Centre polices include and support
diversity and that there is no discrimination in the workplace. There is an existing Bayside Call Centre
'Diversity Policy', that you must refer to.
When you took over the duties recently, you were given a few employee complaints that have not been
addressed. These complaints are listed below:
• A call centre team member feels he was not considered for promotion due to his age & the fact
that he has not spent enough years in the company as compared to others, even though he
was excelling in all KPIs and over achieving his targets. He has brought this to his manager's
attention and was ignored.
• An administrative team member has been making complaints about bullying by the team leader.
She has been ridiculed and laughed at during team meetings because of her accent. No
response was given to her and now she feels she must resign as she doesn't feel like coming
to work.
• Another employee from the IT department has alleged that his supervisor made offensive
comments about Asians in relation to COVID 19 to him and to others while he was present. He
also claimed that he had brought it up with the senior manager and instead of a resolution, he
was victimised for making a compliant.
You are required to lead the process of review of the current Diversity Policy and the existing practices
in the office, to recommend & implement solutions to the identified issues.

 

Part B - Team Meeting & Idea Facilitation
Assuming the management has given you an approval to start the change process. You must prepare a brief about the proposed changes in the diversity policy and present it to the managers (Role played by fellow class mates).
During this meeting you are required to enable the team members to bring in their ideas about the
required diversity related workplace practices & activities. This session must involve the use of one of the
ideation techniques, for eg. Brainstorming or 6-3-5 method etc. You must gather all feedback and
suggestions to be used in the next task.
You are to use PowerPoint slides or any other resource to present your recommended Diversity
policy & procedure changes and submit this along with your assessment answers. The trainer/
assessor will be observing this meeting interaction.

Answer & Explanation
Verified Solved by verified expert
<p>s a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet</p> Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet

Unlock full access to Course Hero

Explore over 16 million step-by-step answers from our library

Subscribe to view answer

  • nte, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, con
  • a. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, con
  • , dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor ne
  • ec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac m
  • m risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae o

onec aliquet. Lorem ipsum dolor sit

ia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam

  • dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus e
  • lestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultric
  • itur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis.
  • sque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, con
Step-by-step explanation

molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odi

gue

, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet

gue

ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrice

  • , ultrices ac magna. Fusce dui
  • ec facilisis. Pellentesque dapibus e
  • at, ul

fficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque da

gue

or nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac,

gue

  • sum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesq
  • sus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, cons

nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrice

  • usce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pelle
  • itur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae od
  • a. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, con
  • , dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor ne
  • ec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac m
  • m risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae o

gue

, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie

  • dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus e
  • lestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultric
  • itur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis.
  • dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor

gue

a molest

a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

gue

gue

Student review
100% (1 rating)