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Clara, a senior manager at MC Consultants, tells her subordinate,

David, during the annual appraisal process that his performance has been poor over the past few months. David argues that his performance was up to the expected standards set by the company. In which of the following ways should Clara deal with David’s claim?



- She should use objective work data to discuss his performance.

- She should force David to accept his rating and not argue further.

- She should compare David’s performance with the performance of other team members.

- She should stress that his performance was poor because of his attitude.
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