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Business Plan for UnitedHealth Group Inc. to enter China's $476 Billion market for managed healthcare services through a joint venture with Ping An...

Please see attached Business Plan and Balanced Score team project , Can you do re-written Internal Business

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Business Plan for UnitedHealth Group Inc. to enter China’s $476 Billion market for managed healthcare services through a joint venture with Ping An Health Insurance Co., Ltd
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Running head: BALANCED SCORECARD Internal Business Internal business process perspective looks at the organizations’ main business processes and how to improve them and set timeline on when they should be achieved the internal business perspective enables the business unit to deliver the value propositions that will attract and retain customers in targeted market segments and satisfy shareholder expectation of excellent financial returns. The three main internal business objectives for UNH is shown below in exhibit: Perspective Objective Metric Target Value Internal Business Process Improve quote request turn around Average completion time Less than or equal to 48 hours Improve Proposal delivery time Average completion time Less than or equal to 72 hours Improve Incident Response time Average completion Time Less than or equal to 24 hours Exhibit 3 The first objective under UNH ’s internal business process perspective is to improve quote request turnaround time. Response to quotes by prospective customers is one of the most important variables in being successful and retain customers at Green Forever. Through free quote request is where Green Forever establishes contracts (customers). Currently due to high employee turnover rates as well as high employee absence, some request have been overlooked, or have taken an extended amount of time. In many instances customers loose interest because the response time took too long. This results in loss of new customers, which effects their revenue. In the landscaping industry quick response is imperative as the industry is very competitive and customers have many options (Dowdle, 2015). Currently there is no mandatory response time set in place for employees at Green Forever. They have implemented a target of 48 hour or less to respond to quote request turnaround. Implementing target will ensure that all proposal request are answered in a timely fashion leaving little room for over looked or delayed responses.
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GREEN FOREVER LANDSCAPING & DESIGN INC. BALANCED SCORECARD The second objective under Green Forever’s internal business process perspective is to improve Proposal delivery time. Proposal deliver time is also directly tied to the aforementioned quote request time. The longer it takes to fill a quote request the longer it takes to complete a proposal and send it to the prospective client. Currently Green forever does not have a set proposal delivery time in place for this process. Once again, employee turnover has a negative impact on the efficiency of this process, and they are working on correcting this issue with the previous recommendations. The target deliver time of 72 hours or less will help prevent delayed proposal delivers, increasing the possibility acceptance by the prospective clientele. The last objective under Green Forever’s internal business process perspective is to i mprove Incident Response time . Green Forever is dealing with a terrible case of delayed reporting’s of incidences on the field. In the last 6 months there have been a total of 15 cracked windshields reported by stompers and unassociated individuals totally a little over $4,000 in damages. Workers have failed to informed management in a timely manner, resulting is a few lawsuits and increased repair cost. In addition lack of appropriate field training and unqualified workers (see employee retention) is directly relate to the excessive damages. Currently Green forever does not have a set incident response plan (time) set in place for this process this process. They have set a target of 24 or less to report an incident to management (preferably sooner). Prompt reporting times can help in mitigating further cost and possible damages. Furthermore Green forever will also work on reducing employee turnover as discussed previously, in order to streamline the business processes and ensure consistency. Furthermore, Green forever will also ensure that employees are trained efficiently in the handling of the various business processes, making sure they understand
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The Balanced Score Card The Balanced Score team project Executive Summary Placeholder text 1
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The Balanced Score Card 1
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Internal Business.docx

Running head: BALANCED SCORECARD
Internal Business Internal business process perspective looks at the organizations’ main business processes
and how to improve them and set timeline on when they...

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