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Why is it important to benchmark a process?

  1. Why is it important to benchmark a process?

a. To ensure that all the steps are executed in the correct order

b. To establish how well the process is performing compared to similar processes

c. To take a snapshot of the process at a point in time

d.To establish how fast a process can possibly be execute.

2.Which of the following is not a commercial function?

a. Purchasing.

b. Accounting.

c. Politics.


3.Which of the following best defines embeddedness?

a.  A process does not exist in isolation, it must embedded in the organisation.

b. A process exists in isolation, it has nothing to do with the organisation.

c. A process does not exist in isolation, it's optional to embed it in the organisation.

d.None of the above.

4.Relationship maps show:

a. The big picture

b. Process flow between organisational functions

c. What the inputs and outputs are from one organisational function to another

d.All of the above

5. a.Show how not to do things.

b. To use advanced mapping techniques.

c. To force change.

d.None of the above.

6.Which of the following is part of the Commercial Process?

a. Politics

b. Administration

c. Management Science

d.Winning prospects

7.Which of the following processes has the most variability?

a. Purchasing standard goods.

b. Purchasing customised goods.

c. Purchasing no goods.

d.Purchasing random goods

8.Process strategic alignment refers to:

a. All processes working to support the overall corporate strategy

b. A process mapping exercise with a view to reengineer it

c. Aligning the process inputs with the process outputs

d.Ensuring that all functional areas that are engaged in the process are aware of the process requirements

9.What processes is an organisation least likely to outsource?

a. Core processes

b. Support processes

c. Information Processes

d.Management Processes

10.What is a support process?

a. Activities that serve to maintain the business

b. Activities that are central to the business

c. Activities only done by the CEO

d.Activities that are related to outsourcing

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