Case: Disability Insurance Claims Handling at InsureIT
Q2. Classify the activities in this process into three categories: "value adding" (VA), business value-adding (BVA) and non- value-adding (NVA).
Q3. Calculate the cycle time efficiency of the as-is process. You can assume a working week of 40 hours. In case there is missing information, you can make assumptions about the missing information (e.g. assume a given processing time for a task). In this case, you have to explicitly state your assumptions.
Q4. Identify at least 3 issues in the above process.
Q5. Draw a "to-be" BPMN model that incorporates your proposed changes.
Q6. Calculate the improved cycle time.
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