Understand salon roles, procedures and targets.
(Learning Outcome 3)
Task 1. (a)
Describe your job role:
What are your standards of behaviour when working in the salon:
Task 2. (b)
Explain how to get information about your job and work responsibilities.
How does this relate to the roles of other team members.
Task 3. Explain how to find out relevant information about other peoples' areas of responsibility. (c)
Task 4. Explain the questioning andlistening skills you need in order to find out information.(d)
Task 5. Describe the limits of your authority and that of others in relation to giving assistance. (e)
Task 6. Describe why it is important to work within your job responsibilities and what might happen if you do not do so. (f).
Task 7. List the commercially viable range of times for the performance of services offered. (g)
Full leg wax
Task 8. Explain the importance of meeting work and productivity targets, development targets and timescales. (h)
Task 9. Explain how to manage your time effectively. (i) (outcome 5 c)
Give 3 examples:
Understand how to improve your performance.
(Learning Outcome 4)
Task 10. Explain how to indentify your strengths and weaknesses (a)
Task 11. Describe the importance of continuous professional development (CPD) and how it affects your job role. (b)
Task 12. (c/d)
What is the National Occupational standards?
How can it help with your development needs?
How can you access the National Occupational standards?
Understand how to work with others.
(Learning Outcome 5)
Task 13. Explain why harmonious working relationships are important and how they could support co-operative ways of working with others. (a)
Task 14. Describe how to react positively to reviews and feedback. (b)
Why is this important?
Task 15. Describe how to deal with relationship difficulties and conflicts when working with others and identify who to report to when having difficulties working with others. (d)
Task 16. Outline the salon's appeals and grievance procedures. (e)
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