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Could you help me please with this home work. Thnaks. 1. Name 2 of the characteristics that can help you identify a person who has the following

Could you help me please with this home work. Thnaks.



1.    Name 2 of the characteristics that can help you identify a person who has the following style preferences: R, I, D, E? (so 2 for each of R, I, D, E)

Select 2 of these style preferences and describe 1 thing you can do for to improve your effectiveness way when communicating with people with those preferences. (Chapter 6)


2.     What are some strategies for refocusing a talkative customer? (Chapter 7)


3.Do beliefs differ from values? Make sure to explain what each of them are. (Chapter 8)


All of this is from the book: Customer Service Skills for Success, 6th Edition, Lucas

McGraw Hill


Thanks so much

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