Could you help me please with this home work. Thnaks.
1. Name 2 of the characteristics that can help you identify a person who has the following style preferences: R, I, D, E? (so 2 for each of R, I, D, E)
Select 2 of these style preferences and describe 1 thing you can do for to improve your effectiveness way when communicating with people with those preferences. (Chapter 6)
2. What are some strategies for refocusing a talkative customer? (Chapter 7)
3.Do beliefs differ from values? Make sure to explain what each of them are. (Chapter 8)
All of this is from the book: Customer Service Skills for Success, 6th Edition, Lucas
Thanks so much