Which of the following statements regarding conflict is INCORRECT?
a) Managers and team leaders should always avoid conflict since it creates a negative environment and destructive performance results.
b) The manager or team leader may act as a mediator to resolve conflicts between other people.
c) Managers and team leaders can spend considerable time dealing with conflicts.
e) Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved.