Review Lesson 5 and Chapter 2 of your textbook Small Business Management in the 21st Century (https://saylordotorg.github.io/text_small-business-management-in-the-21st-century/s06-00-your-business-idea-the-quest-f.html), with particular focus on 2.1 Defining the Customer's Concept of Value and 2.2 Knowing Your Customers.
Share a positive or negative customer experience that you have had with a small business or a local franchise of a larger business. Apply what you learned from Lesson 5 and Chapter 2 to your experience. If you were a consultant for that business, what would you report that they did well? How could they improve?
two-hundred fifty word minimum please
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