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o you know about the problem? What information do you have? What don't you know and should probably find out? What additional information do you need?...

As an State University employee, what do you know about the problem? What information do you have?
What don’t you know and should probably find out? What additional information do you need?
When did this problem first occur? When did it not occur?
How could you research this problem?
How would you state the problem in the Present State and the Desired State?

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