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•Your analysis of the case (using the template as a guide). Note: In your analysis it is critical to include the

management issues involved in the case. •Describe the factors that contributed to the alleged unethical conduct on the part of the service advisors and mechanics. •Which ethical approach (consequentialist, deontological, or virtue perspective) do you think was taken by Sears and why? •Based on your analysis, do you think Sears' response to the allegations and the changes it made were adequate? Why or why not?

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