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1. What types of process variation exists in organizations today and what are some ways to identify and deal with the variation?

1. What types of process variation exists in organizations today and what are some ways to identify and deal with the variation? How does an organization deal with variation and its affect on quality management initiatives?
2. Describe the three approaches to continuous improvement - reorganizing, benchmarking and reengineering. Which do you think is the most effective and why?

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