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# The manufacturing company in problem 2.34 also produces electric insulators. If the insulators break when in use,

a short circuit is likely to occur. To test the strength of the insulators, destructive testing in high-powered labs is carried out to determine how much force is required to break the insulators. Force is measured by observing how many pounds must be applied to the insulator before it breaks. Data are collected from a sample of 30 insulators. The file force contains the strengths as follows: 1,870 1,728 1,656 1,610 1,634 1,784 1,522 1,696 1,592 1,662 1,866 1,764 1,734 1,662 1,734 1,774 1,550 1,756 1,762 1,866 1,820 1,744 1,788 1,688 1,810 1,752 1,680 1,810 1,652 1,736 a. Construct a frequency distribution and a percentage distribution. b. Construct a histogram and a percentage polygon. c. What can you conclude about the strength of the insulators if the company requires a force measurement of at least 1,500 pounds before the insulator breaks? 2.71 (see 6th ed., pp 62-3, #2.99, parts a, b, and d) One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A businessobjective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, organized in Furniture, represent the number of days between the receipt of the complaint and the resolution of the complaint: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68 a. Construct a frequency distribution and a percentage distribution. b. Construct a histogram and a percentage polygon. D. On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved, what would you say? Explain.

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