usually prefer to use the autocratic style of leadership.
tend to emphasize teamwork and cooperation rather than discipline and order-giving.
face fewer challenges and problems than managers in the past did.
can rely on a much higher level of worker loyalty to the organization than in the past.
2. (TCO 6) Organizations that use self-managed teams often: (Points: 1)
have very autocratic managers.
delegate more planning, organizing and controlling tasks to lower-level managers.
eliminate most top management positions.
find they must increase the number of middle managers to manage and direct the teams.
3. (TCO 6) The goal of ______________ is to create a climate that unites a workforce composed of people of different ages, races, genders, religions, and ethnic backgrounds in a common pursuit without undermining their individual strengths. (Points: 1)
4. (TCO 6) A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods. (Points: 1)
management by design
Theory Z management
5. (TCO 6) Maslow was mainly concerned with explaining how: (Points: 1)
jobs could be broken down into very simple tasks that could be performed by unskilled workers.
human motivation was related to a hierarchy of needs.
managerial assumptions about workers affected their style of management.
to achieve open two-way communication within an organization.
6. (TCO 6) Theory ___ managers see workers as being lazy and unwilling to accept responsibility. (Points: 1)
7. (TCO 6) The purpose of management by objectives is to: (Points: 1)
enable top management to set goals for the entire organization.
simplify the jobs of middle management by providing them with predetermined goals and objectives.
help employees motivate themselves.
allow workers to set their own goals without consulting with management.
8. (TCO 6) Theory Y managers would tend to: (Points: 1)
rely on monetary rewards to motivate employees.
assume that most employees dislike their jobs.
have confidence in the ability of workers to solve problems that arise during work.
believe that job enrichment would be an ineffective way to improve motivation because it focuses too much on job content and not enough on working conditions.
9. (TCO 6) Two things shared by many companies with highly motivated workforces are: (Points: 1)
Theory X management styles and high wage rates.
open communications systems and self-managed teams.
acceptance of scientific management and centralized decision-making.
clear distinctions between managers and workers and a simple line and staff organizational structure.
10. (TCO 7) The term “production" refers to: (Points: 1)
producing large, specialized items.
the creation of finished goods and services using the factors of production.
the production of religious icons.
two or more firms combined to better meet the needs of customers.
11. (TCO 7) During the deep recession of 2008-2009, (Points: 1)
the service industry was hardest hit.
job loss was severe in the manufacturing and housing industries.
education and healthcare were hardest hit.
the U.S. saw productivity rise in manufacturing due to increased layoffs.
12. (TCO 7) One strategy U.S. manufacturers have employed in order to become more competitive is: (Points: 1)
focusing on providing the lowest priced products.
relying on advanced technology and the Internet to unite companies.
maintaining a distance relationship with suppliers in an effort to guard trade secrets.
increasing advertising budgets.
13. (TCO 7) To strengthen its manufacturing base in the future, the U.S. will have to: (Points: 1)
uncover lower wage workers in the U.S. to compete with China.
continue to innovate.
support students in high school and college interested in studying the arts.
cut the amount of benefits offered to workers.
14. (TCO 7) A(n) __________ puts together components to make a product. (Points: 1)
15. (TCO 7) Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called: (Points: 1)
a flexible system.
a computer-based feedback control system.
heuristic manufacturing integration.
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