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Kelly woke up one Monday morning with a high fever and a sore throat. She phoned Mr. Higashi to let him know that she wouldn't be coming in that day...

Kelly woke up one Monday morning with a high fever and a sore throat. She phoned Mr. Higashi to let him know that she wouldn’t be coming in that day and possibly not the next. Mr. Higashi asked if she needed anything and told her to relax and take care of herself. Before he hung up, Mr. Higashi told her that when she came back to the office, to make sure to bring in a doctor’s note. Kelly was annoyed. The last thing she wanted to do was to get out of bed and go to the clinic for a simple case of the flu. As she was getting dressed she thought she was being treated like a schoolgirl by being forced to bring in a note.

Two days later, Kelly returned to the office with the note from a physician in her hand. Andrea informed her that Mark and Suzanne had also been sick and that she had been by herself in the office. She also said that Mr. Higashi was suspicious that the three of them had been sick at the same time and had commented that he knew that foreigners sometimes pretended to be sick in order to create longer weekends. Kelly was glad that she had gone to the doctor and got a note so she could prove that she was really sick. Kelly said good morning to Mr. Higashi and gave him her note. He took it from her without so much as looking at it and threw it onto a huge pile of incoming mail on his desk. He asked her if she was feeling better and then went back to his work.

At midmorning, the accountant came over to Kelly’s desk and asked her to sign some papers. Kelly reached for her pen and started to sign automatically until she noticed that she was signing for two days of paid leave and not sick leave. She pointed out the error to the accountant, who told her that there had not been a mistake. Kelly told the accountant to come back later and went over to speak with Mr. Higashi. To her surprise, Mr. Higashi said that there had been no mistake and that this was standard procedure in Japan. He said that typical Japanese employees normally did not make use of their vacation time due to their great loyalty to the company. If an employee became sick, he often used his paid vacation first out of respect for his employers.

Kelly responded that this was fine for Japanese employees, but since she was not Japanese, she preferred to do things the Canadian way. Mr. Higashi replied that since she was in Japan, maybe she should start doing things the Japanese way. Kelly turned away and looked at Andrea, not believing what had just happened.

The next day, both Mark and Suzanne returned to the office only to find themselves in the same predicament as Kelly. Suzanne called Mr. Higashi a lunatic and Mark chose to stop speaking to him altogether. Kelly was furious that they were being forced to waste two of their vacation days when they were guaranteed sick leave. She threw the JET contract on Mr. Higashi’s desk and pointed out the section that stipulated the number of sick days they were entitled to and demanded that he honor their contract as written.

Mr. Higashi looked extremely agitated and said that he had to go to a very important meeting and would discuss the situation later. The accountant reappeared with the papers for the three ALTs to sign, but they all refused. Suzanne started to complain about Mr. Higashi’s incompetence, while Mark complained about the Japanese style of management. Suzanne said that it was a shame that none of them had bothered to join AJET, for wasn’t this the kind of problem that unions were supposed to handle? Kelly stared at the contract on her desk and said that they could take it to a higher level and involve CLAIR. Andrea said that things could get ugly and people could lose face if it went that far. Kelly took her agenda out of her desk and started looking for CLAIR’s phone number.




After reading the case, identify and explain the conflict that occurred, how it occurred, how it could have been avoided, and what Kelly and the other ALTs should do now.

150 words or more no format needed
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Top Answer

Please see the attached... View the full answer

Business- 8195086.doc

In this case, the conflict occurs due to perceive the leaves of sickness of the
employees wrongly byMr. Higashi. He assumed that all the three employees have pretended
for sickness and took the...

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