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Marriott's top management decided that there was need for a serious effort to "put democracy back in the company" and make employees feel "involved...

Marriott's top management decided that there was need for a serious effort to “put democracy back in the company” and make employees feel “involved in the success of the company.” Employees asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. Then the employees acted accordingly. Marriott adopted ____ control.



1. concertive

2. autonomous

3. focus

4. control

5. normative

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