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Audience Relationship: Courteous Communication. Substitute a better phrase for each of the following: You claim that . It is not our policy to .

Audience Relationship: Courteous Communication. Substitute a better phrase for each of the following:

1. You claim that …

2. It is not our policy to …

3. You neglected to follow the directions …

4. Your letter in which you assert

5. We are sorry you are dissatisfied.

6. You failed to enclose your customer ID number.

7. We request that you send us …

8. Apparently you overlooked our terms requiring ….

9. We have been very patient

10. We are at a loss to understand

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