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Question 5 0 out of 4 points Assume you are the manager of a men's clothing department in a large department store. Thirteen sales associates report...

Question 5
0 out of 4 points

Assume you are the manager of a men's clothing department in a large department store. Thirteen sales associates report to you; all of them are experienced. Within the past week, two customers have complained about Ellen who is the sales associate in the tie and fragrance section. No other complaints have been received concerning other sales associates. Ellen had never received complaints when she worked in other sections. Ellen has worked in the tie and fragrance section only one other time and that was only for a few days. According to Kelly's informational cues, this is a:
Answer
Selected Answer:
low distinctiveness situation


Question 7
0 out of 4 points

The reliability of an effective performance appraisal system comes from:
Answer
Selected Answer:
insuring that the dimensions of performance that are measured are constructed in a valid way


Question 20
0 out of 4 points

If a random number of responses must be emitted before reinforcement occurs, it is a:
Answer
Selected Answer:
variable interval schedule


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