View the step-by-step solution to:

Chapter 9: Management of Quality Use the dimension of quality to describe typical characteristics of a restaurant meal that provide food.

given the following data for thenumber of defects per spool of cable, using three-sigma limits is th process in control?
Chapter 9: Management of Quality Use the dimension of quality to describe typical characteristics of a restaurant meal that provide food. Dimension Restaurant Meal (Product) Performance Taste, smell, color, arrangement of food, cleanliness, tableware Special features Specialties of the house, wines, cocktails, desserts, atmosphere, music Reliability Consistently excellent day after day Conformance Meets or exceeds our expectations Service after sale Friendly, courteous, appreciative Safety Sanitary handling Aesthetics Looks appetizing Briefly describe each of the seven quality tools a. Check sheet : A tool for organizing and collecting data. It is a tally of problems and other events by category. b. Flowchart : A diagram of steps in a process. c. Scatter diagram : A graph that shows the degree of relationship (correlation) between two variables. d. Histogram : A chart that shows the empirical frequency distribution. Histogram expresses the shape of the data set. e. Pareto chart : A chart that arranges categories from highest frequency of occurrence to lowest frequency of occurrence. Pareto chart distinguishes the few critical factors from the many trivial factors. f. Control chart : A statistical chart of time ordered values of a sample statistic. It involves setting upper and lower limits to determine potential causes of problems in a given process. g. Cause and effect diagram : A representation of the relationship between some measured effect and the set of possible causes that produce the effect. It may be used to correct the problems or understand the process itself. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of products and services? Quality management emphasizes preventing mistakes or correcting them after they occur. There is a direct trade-off between investment in quality programs and investment in failure costs. If the quality is poor, the failure costs will be high. The productivity can be significantly reduced, by reworking defective parts. Injuries can also occur because of neglected machinery and defective output (internal failure costs). Increase in warranty costs, service costs, repair costs, discount costs and payments to customers to offset the inferior quality are examples of external failure costs. The emphasis on quality can lead to a significant reduction of both internal and external failure costs, thereby reducing production costs for the company.
Background image of page 01
College students trying to register for course sometimes find that the course has been closed or the section they wanted has been closed. Prepare a cause and effect diagram for this problem. 10.
Background image of page 02
Show entire document

This question was asked on Jan 22, 2013.

Recently Asked Questions

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors and customizable flashcards—available anywhere, anytime.

-

Educational Resources
  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access or to earn money with our Marketplace.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question
  • -

    Flashcards

    Browse existing sets or create your own using our digital flashcard system. A simple yet effective studying tool to help you earn the grade that you want!

    Browse Flashcards