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Document appearance can have either positive or negative effects on how an audience receives a message.

Document appearance can have either positive or negative effects on how an audience receives a message. In the following situation, consider what message is being conveyed nonverbally through document appearance. "Randy Lynn supervised 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives email summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting." What nonverbal messages do Dennis's sloppy e-mails send to Randi Lynn? Check all that apply: a) I don't take my job seriously; b) I don't respect your authority; c) I am unprofessional.
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The middle option was little on the trickier side that's why I didn't marked... View the full answer

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