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1. How does a department manager appropriately serve as a change agent and foster a change-ready environment

for the employees? Provide examples with your answer. 2. What was initially misleading about the introduction of the Health Insurance Portability and Accountability Act of 1996, known commonly by the acronym HIPAA? 3. In what ways has the implementation of HIPAA created additional expense for health care organizations? How about other organizations? Please provide examples for each of these areas; evaluating the impact of HIPAA on each. 4. Describe what areas or situations you believe to be the principal cause of most instances of resistance to change. Also what responses should be implemented to counteract the negative impact in these areas? 5. A manager is there to get things done through the employees and since time memorial managers have done so by issuing orders and instructions. What, if anything, is wrong with having changes implemented in this manner?

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