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Which of the following is the best tip for replying to e-mail messages?

Which of the following is the best tip for replying to e-mail messages?
a. Reply to an e-mail message as soon as you read it; don’t read additional e-mails that might confuse you.
b. Revise the subject line if the topic changes.
c. Include the sender’s entire original message in the body of your reply so that he or she knows what you’re responding to.
d. Include the original author’s name in the subject line to identify a
conversation thread if the topic shifts.

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