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On an airplane, you find yourself sitting next to an executive whose goodwill is important to you either as a client or as a senior leader of your...

On an airplane, you find yourself sitting next to an executive whose goodwill is important to you either as a client or as a senior leader of your company. The executive asks, “You said that you are a performance improvement consultant. What exactly does one do?” You have less than 3 minutes (3 short paragraphs) to explain the HPT/HPI processes you use to get results and tie everything back to that executive’s business.

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