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RESEARCH OF CALL CENTER 1 The Business of Finance and Group Productivity Terrell Houston MGT 415 Myla Wilson April 20, 2016

Information call center for financial group is my decision of organization. Leading great correspondence between explorations regions are a key part to this kind of industry. You must have the capacity to impart to each financial branch any adjustments in methodology or fiscal sums in the occasion a client has an issue and calls the call center for elucidation. As an outside spectator I would first research the distinctive levels of laborers working from top levels to the delegates in the call center. At that point I would decide how the information is gotten to by every level and critical information went from one unit to the next. At the point when working in a financial call center you are giving out information to individuals that relates to their financial prosperity thusly the information must be right so how you got that information is imperative. In this sort of setting everybody in the call center has an occupation yet you fill in as a group to protect the right information is being passed along.

Focus of the Final Paper
    Assume that you are a hired consultant for this organization. You have been asked by the president of the organization to prepare a background paper on the results of your research and to make recommendations to improve group productivity in the organization.

Your research has identified the following problems:

  1. Role conflicts within groups
  2. Communication problems among group members
  3. Lack of cohesiveness in groups with diverse members
  4. Excessive intergroup conflict

In an eight to ten-page paper, include the following:

  1. Introduction - clear explanation of the type of organization
  2. Explanation of how each problem could impact a group’s productivity (use examples to illustrate points)
  3. Recommendations to resolve each problem
  4. Suggestions, based on your knowledge of group dynamics, for a company-wide training program on best practices for group productivity
  5. Conclusion/Summary

Writing the Final Paper
The Final Paper:

  1. Must be eight double-spaced pages in length, and formatted according to APA style as outlined in the Ashford Writing Center.
  2. Must include a title page with the following:
  • Title of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement. Must address the topic of the paper with critical thought. Must end with a conclusion that reaffirms your thesis. Must use at least six scholarly sources. Must document all sources in APA style, as outlined in the Ashford Writing Center.

Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center

RESEARCH OF CALL CENTER 1 The Business of Finance and Group Productivity Terrell Houston MGT 415 Myla Wilson April 20, 2016
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