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In a complaint-to-resolution process, which of the following is/are likely to be value-adding steps?

In a complaint-to-resolution process, which of the following is/are likely to be value-adding steps?



Apply proposed resolution



Obtain approval from manager for proposed resolution



Discuss proposed resolution with customer



Enter complaint details in the issue tracking system



Investigate complain and devise possible resolution



Send e-mail to customer to acknowledge receipt of complaint

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18) Which aspects should a process analyst pay specific attention to?


Extracting information to be shown in the model



Securing support of key persons



Exploring various aspects of the process



Making models communicate process flow properly

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In a complaint-to-resolution process, which of the following is/are likely to be value-adding
steps? Apply proposed resolution Obtain approval from manager for proposed resolution Discuss proposed...

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