In a complaint-to-resolution process, which of the following is/are likely to be value-adding steps?
Apply proposed resolution
Obtain approval from manager for proposed resolution
Discuss proposed resolution with customer
Enter complaint details in the issue tracking system
Investigate complain and devise possible resolution
Send e-mail to customer to acknowledge receipt of complaint
18) Which aspects should a process analyst pay specific attention to?
Extracting information to be shown in the model
Securing support of key persons
Exploring various aspects of the process
Making models communicate process flow properly
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