Using the Library, the Internet, or any other available resources, discuss specific service issues Smith’s organization is realizing. At a minimum, efficiency, responsiveness, quality, and costs should be discussed. Customers have provided some input regarding a number of issues that have been surfacing more frequently than in the past. Discuss possible root causes for each of these issues and their impact on both the business and the customer.
Lack of efficiency is a major key issue that if not addressed well may lead to loss of productivity and not being able to... View the full answer