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Welcome to your Front Store Hazardous Waste Management Basics training. You may be askingyourself the question, 'Why do I have to learn about
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Welcome to your Front Store Hazardous Waste Management Basics training. You may be askingyourself the question, “Why do I have to learn about hazardous waste management?”CVS Pharmacy® is committed to promoting a culture of environmental responsibility. Your storemay generate hazardous waste through normal business operations. Due to federal and stateregulations, waste items cannot be disposed of in any trash, dumpster, sink, toilet or down any drain.Rather, these items must be disposed of by following the Hazardous Waste Management Program.CVS Pharmacy has contracted a licensed hazardous waste company, Stericycle (formerlyStrongPak), to properly transport hazardous waste from our stores to licensed disposal facilities. Bytaking this training you are doing your part in remaining compliant with the CVS Pharmacy HazardousWaste Management Program.After completing this training, you should be able to: Identify items that may be considered hazardous waste Understand the restriction around the disposal of hazardous waste Understand basic emergency response proceduresEmergency PreparednessDesignated store colleagues, including the Front Store management team, have received additionaltraining on emergency response. In the event of an emergency, you must assist as directed by theManager-On-Duty. You must also be aware that the emergency contact information is posted next tothe appropriate telephones in your store. When in doubt, please call 911.Regulatory VisitsIf you are approached by an Inspector from a Regulatory Agency, you MUST immediately inform theManager-on-Duty, as they have received additional training on how to properly handle a regulatoryvisit. You MUST NOT answer any questions prior to informing the Manager-on-Duty. All contactfrom regulatory agencies must be reported by the Manager-on-Duty through RADAR to ensurea timely and correct response by CVS Health’s Environmental, Health and Safety (EH&S)Department.ViolationsViolations for non-compliance with environmental regulations can result in sanctions and penalties toyour store and our company. This can be detrimental to our commitment to environmentalresponsibility and reflect poorly on our company. Further, your failure to follow policy and proceduresrelated to hazardous waste management can impact our stores’ bottom line and will be regarded as aviolation and may result in disciplinary action up to, and including, termination of employment.3Front Store Hazardous Waste Management BasicsDisposal Restrictions for Hazardous WasteAll areas of a CVS Pharmacy store (Pharmacy, MinuteClinic and Front Store) may generatehazardous waste. Some products contain certain ingredients that make them hazardous whendisposed. Some examples include:Front Store* Waste pest control products, household cleaners and personal careproductsPharmacy Dropped pills and expired return to stock vialsOther Waste store supplies and unwanted personal items* Additional examples of Front Store products that may be considered hazardous waste whendisposed are discussed further below.Designated store colleagues, including the Front Store management team, have received additionaltraining and are able to properly handle these items.You are not permitted to: Dispose of any of the hazardous waste items discussed in this courseo If you need to dispose of any of these types of items, contact the Manager-On-Dutyimmediately. Only trained colleagues may dispose of hazardous waste. Clean up spills of hazardous waste without specific trainingo Contact the Manager-On-Duty if you are unsure whether a spilled item is hazardouso Contact the CVS Health Safety Hotline at 1-888-464-2960 if additional instruction isrequiredIf you have been identified to process damages/final disposition items by your Store Manager, youmust complete the FS Hazardous Waste Management Program – Damages/Final DispositionSupplement (course 500156/500157, depending on state).Damaged or returned items that are leaking must be bagged immediately in a StrongPak selfsealingbag until someone with the proper training can process the item and determine if it ishazardous.Prior to discarding anything, remember to stop and read the label. Do not put something in thetrash or down the drain unless you are sure it is not hazardous. When in doubt, always ask forassistance. If your Manager is not available to determine if a waste item is hazardous, immediatelyplace the item in a StrongPak self-sealing bag and seal the bag completely. Set it aside in thedamages/final disposition processing area until a determination can be made.You will find examples of hazardous products in the next sections along with keywords that you canlook for on product labels to determine whether or not a product may be hazardous when disposed.4Front Store Hazardous Waste Management BasicsDisposal Restrictions for Hazardous Waste, continuedAerosols, Flammables and CombustiblesExamples of Aerosols, Flammables and Combustibles are: Lighters and lighter fluid High-alcohol mouthwash Nail polish Hair spray Spray deodorants Insecticide sprays Automotive products Household cleaning sprays Acetone/nail polish removers Alcohol-based products Perfume Furniture cleaners and polishWatch for these keywords on product labels: Flammable Combustible Alcohol Acetone Xylene Ethanol or ethyl alcohol / Methanol or methyl alcohol Store under 120° F / Harmful or fatal if swallowed Do not puncture, freeze or incinerate / Contents under pressureToxics and Over-the-Counter MedicinesExamples of Toxics and Over-the-Counter Medicines are: Antifreeze Pesticides Insect repellents Pain relievers Ointments Medicated shampoos Allergy treatments Cold/cough/flu medicines Nicotine replacement therapiesWatch for these keywords on product labels: Toxic or poison Harmful if swallowed Danger Active ingredients Drug facts Keep out of reach of children5Front Store Hazardous Waste Management BasicsDisposal Restrictions for Hazardous Waste, continuedCorrosives, Reactives, Chlorine and BleachesExamples of Corrosives, Reactives, Chlorine and Bleaches are:• Toilet bowl cleaners• Drain cleaners• Ammonia• Bleach and bleach-based cleaners• Hydrogen peroxide• Hair coloring that contains peroxides or bleaches• Laundry additives• Wheel cleaners• Dishwasher detergents• Pool chemicals and chlorinating solutionsWatch for these keywords on product labels:• Corrosive• Toxic or poison• Vapor harmful• Hydrofluoric acid• Oxalic acid• Sodium hydroxide• Reactive• Chlorine• Oxidizer• Causes burns• Avoid contact with skin or eyesElectronic and Universal WasteExamples of Electronic and Universal Waste are:• Fluorescent light bulbs• Batteries• Small electronic devices (e.g., any item that contains acircuit board or uses batteries)• TVs and video displays (e.g., computers, monitors, laptopcomputers and other devices with screens)6Front Store Hazardous Waste Management BasicsConclusionHaving completed this course, you should be able to:• Identify items that may be considered hazardous waste• Understand the restrictions around the disposal of hazardous waste• Understand basic emergency response proceduresThe following are key points to remember about hazardous waste management.1. All areas of a CVS Pharmacy store may generate waste items through normal businessoperations that are regulated as hazardous waste. NEVER place potentially hazardous wastein the trash, dumpster, sink, toilet or down the drain.2. If an item is spilled that may be hazardous, DO NOT clean it up unless you have been trainedto do so. Contact the Manager-on-Duty immediately.3. If you are not certain whether an item is considered hazardous waste or not, ALWAYScontact your Manager-on-Duty before disposing of it.4. In the event of an emergency, follow direction received from your Manager-On-Duty. When indoubt, please call 911.Additional ResourcesIf you have additional questions, you can refer to the resources below.• CVS Environmental Hotline at 1-888-412-0287o This hotline can be contacted if you have questions regarding the details of theHazardous Waste Management Program.o This hotline can be contacted if you have questions regarding a potential hazardousproduct.• Store Resources Environmental Health and Safety Pageo This page contains additional documentation that may be requested by an agencyinspector.










Over-the-counter medications such as cough syrup may be poured down the drain once captured in the damage/final disposition process.
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2) If you have not been trained to process damages/final disposition items and you need to dispose of Front Store items that may be considered hazardous waste, you must contact the Manager-on-Duty.
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False

3) CVS Pharmacy uses a waste management program to properly manage hazardous waste until it is picked up by Stericycle for disposal at a licensed facility.
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False

4) Batteries, fluorescent light bulbs and electronic waste can be thrown in the trash.
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False

5) Emergency phone numbers can be found posted by appropriate telephones.
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False

6) All areas of a CVS Pharmacy store (Pharmacy, MinuteClinic and Front Store) may generate hazardous waste.
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False

7) Waste products that contain alcohol like flavorings or mouthwash are not considered hazardous.
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False

8) CVS Pharmacy colleagues must be trained before they can clean up a spill.
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False

9) If you are uncertain if an item is hazardous, it is ok to dispose in the trash or dump down the drain.
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False

10) If someone is not available to answer your question about a waste, you should immediately place the item in a StrongPak self-sealing bag and set it aside in the damages processing area until a properly trained person can make a hazardous waste determination.
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False

11) CVS Pharmacy colleagues can read product labels to determine if a product may be considered hazardous waste.
True
False

12) You must bring an Inspector from a Regulatory Agency to your Manager-on-Duty immediately.
True
False

13) I certify that I have read, understand and will abide by the policies and procedures set forth in the Front Store Hazardous Waste Management Basics Training.
True

False




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