View the step-by-step solution to:


Part II - Communication Context Matrix 

Recommend and provide justification

for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.


2.Recommended Channel

(specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel)


  1. Publicizing a change in employee benefits
  2. Computer-mediated -
  3. To make sure all employees are informed of the changes computer-mediated. This the best way to go to reach all employees. Channels may vary according to company size because if you have a smaller company you can make it more personal. 

  1. Handling a conflict situation between virtual teams
  2. Interpersonal Communication

  1. Handing a conflict situation between a manager and an employee
  2. Interpersonal Communication

  1. Detailing a new procedure to a small number of employees
  2. Computer-mediated

  1. Training a team on a new software program
  2. Interpersonal Communication

  1. Explaining a new process to the company
  2. Interpersonal Communication

  1. Announcing promotions
  2. Computer-mediated

  1. Announcing the termination of a dangerous employee
  2. Interpersonal Communication

  1. Announcing a major reorganization
  2. Computer-mediated
  3. Announcing a major reorganization should be done through email. Communicating the reorganization thru email keeps everyone informed of the upcoming changes and who the new superiors will be. 

  1. Announcing a major layoff cycle
  2. Mass Communication 

Need to know if I am doing the work correctly

Recently Asked Questions

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question
Ask Expert Tutors You can ask You can ask ( soon) You can ask (will expire )
Answers in as fast as 15 minutes