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COMN 220 Business Correspondence Assignment (5%) Due: Week 8 (see D2L News for specific submission deadline) Write a letter in response to one of the...
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Can someone help me write a letter in response to one of the scenarios

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COMN 220 Business Correspondence Assignment (5%) Due: Week 8 (see D2L News for speciFc submission deadline) Write a leTer in response to one of the scenarios below. ±o ensure your leTer is appropriate for your audience, write a brief PAIBOC analysis to include in your submission: Purpose: What is your purpose for wri²ng this leTer? Audience: What characteris²cs of your audience are relevant to this message? Informaton: What informa²on must be included? Is there any informa²on you may not wish to men²on in the leTer? BeneFTs: What reasons or reader beneFts can you use to support your posi²on? Objectons: If you expect your reader to have any objec²ons to the message, how will you address these? What nega²ve elements should you de-emphasize or overcome? ConTexT: How will the overall context of the situa²on a³ect the reader’s response? Consider your rela²onship to the reader, the channel, what has happened up to this point in the communica²on, the ²me of year, or any other special circumstances that may be relevant. Scenario #1: CrediT Refusal aT HealThyBody ±iTness Club As manager of HealthyBody ´itness Club in Calgary, you must refuse the applica²on of Monica Carlson for an Extended Membership. ±his refusal is strictly a business decision. You liked Monica very much when she applied, and she seems genuinely interested in Ftness and a healthful lifestyle. However, your Extended Membership plan qualiFes the member for all your tes²ng, exercise, recrea²on, yoga, and aerobics programs. ±his mul²- service program is expensive for the club to maintain because of the huge sta³ required. Applicants must have a solid credit ra²ng to join. ±o your disappointment, you learned that Monica’s credit ra²ng is decidedly nega²ve. Her credit report indicates that she is delinquent in payments to four businesses, including Pros Athle²c Club, your principal compe²tor. You do have other programs, including your Drop In and Work Out plan, which o³ers the use of available facili²es on a cash basis. ±his plan enables a member to reserve space on the racquetball and handball courts. ±he member can also sign up for yoga and exercise classes, space permiµng. Because Monica is far in debt, you would feel guilty allowing her to plunge in any more deeply. Scenario #2: Smoking Surcharge for HoTel GuesTs
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As hotel manager at Century Plaza Hotel in Calgary, you must deny guest William Webb’s wriTen request that a $150 charge for smoking in his room be removed from his credit card. Recently, the Century Plaza Hotel embarked on a two-year plan to provide enhanced value and improved product quality to its guests. It always strives to exceed guest expecta±ons. As part of this eFort, Century Plaza has been refurbishing many rooms with updated ²nishes. ³he new carpet, paint, upholstery, and draperies, however, absorb the heavy odour of cigareTe smoke. In order to protect the hotel’s investment, Century Plaza enforces a strict non-smoking policy for selected rooms. Century Plaza makes sure that guests know about its policy regarding smoking in non-smoking rooms. It posts a no±ce in each designated room, and upon check-in it gives guests a handout from the manager detailing its policy and the consequences for smoking. ³he handout clearly states “Should a guest opt to disregard our non-smoking policy, we will process a fee of $150 to the guest’s account.” ´or those guests who prefer to smoke, a smoking accommoda±on can be provided. On May 10 Mr. Webb was a guest in the hotel. He stayed in a room clearly marked “Non-smoking”. Aµer he leµ, the room cleaners reported that the room smelled of smoke. According to hotel policy, a charge of $150 was processed to Mr. Webb’s credit card. He doesn’t deny that he smoked in the room; he just thinks that he should not have to pay. Scenario #3: Internal Refusal for Telecommu±ng Posi±on As Human Resources Director at Northrop Gunman, you must write a leTer to Patrick turning down his applica±on for a telecommu±ng posi±on. Patrick Gershon, a young soµware developer from Edmonton, is thrilled at the prospect of working from home where he would be able to take care of his two young children, three dogs, and a cat. Like many forward-looking employers, Northrop Gunman Corpora±on, a leading defence technology company, is encouraging workers to consider telecommu±ng. ³he company has created a formal program with speci²c policies explaining eligibility and requirements. Workers must be dependable, self-mo±vated, and organized. Because telecommu±ng is a sought-aµer privilege, employees with proven high performance, seniority, minimal absenteeism, and superb communica±on skills receive priority considera±on. ³elecommuters need to follow company policies determining work hours, break ±mes, and work schedules, even oF site. ³hey must also visit the main o¶ce located in Cold Lake at least once every two weeks to report to their supervisors in person. Norhtrop Gunman promotes telecommu±ng because it bene²ts the company as well its workers. In addi±on to ·exibility, telecommuters usually experience gains in produc±vity and e¶ciency. ³he employer lowers overhead costs and is able to retain valuable workers who may not be able or willing to commute to remote corporate o¶ces. Patrick has been a diligent worker, but aµer only a year and a half at Northrop Gunman, he doesn’t have the seniority needed for a successful applica±on. His performance has been sa±sfactory but not outstanding. It seems as if he s±ll needs ±me to prove himself. In addi±on, his major weakness is average communica±on skills, something his supervisor has already discussed with Patrick. Scenario #4: Refusal of Reimbursement for Hotel Promo±on
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