A company currently offers online web availability for their product-service application Monday through Saturday 24 hours a day, 6 days a week, 52 weeks a year, except for a 60-minute window each night to perform an incremental system backup. The company performs a full back-up on customer data each Sunday during the planned system downtime. The vice-president of sales is currently considering offering SLAs (service-level agreements) to high volume customers that guarantee a certain level of application availability Monday through Saturday.
How can the company guarantee a SLA with 98.0% availability and still provide backup protection for customer data using cold, hot, or PIT backups?
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