EDUG
EDUG 718
View the step-by-step solution to:

Evaluate Online User Satisfaction Survey Web Services The supervisor of the help desk where you work has asked for your help with a small user

Evaluate Online User Satisfaction Survey Web Services

The supervisor of the help desk where you work has asked for your help with a small user

satisfaction survey project. The supervisor wants to get some experience with online surveys

as a way to measure client satisfaction with help desk services. Your task is to evaluate the

following two web services that facilitate collecting survey information:

SurveyMonkey (www.surveymonkey.com)

Free Online Surveys (freeonlinesurveys.com)

Each site requires a valid email address to register but offers a free or trial service as an

alternate to its fee-based services. Limit your evaluation to the free services, and complete the

following steps:

1. Develop evaluation criteria for an online user satisfaction survey. (You may want to

brainstorm criteria with your classmates or coworkers.)

2. Read the documentation and view the demo survey to get experience with the features

each service offers.

3. make an evaluation criteria checklist for an online survey tool. Develop as a full

list as you can, keeping in mind the problem the help desk supervisor wants you to

help solve. You can also add to your checklist any technical support issues or other

factors you think are relevant.

4. Evaluate the two services in terms of the criteria you established.

5. summarize a report about the survey tools you evaluated. Include your

recommendation about which service you would recommend.

Recently Asked Questions

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

-

Educational Resources
  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question