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As a computer support technician you have to be well-versed with researching, documenting and resolving technical issues.

As a computer support technician you have to be well-versed with researching, documenting and resolving technical issues. This assignment will give you the opportunity to use your internet research skills to explore various Windows resources and address some customer issues.

  1. Chapter 1: Real Problem 1-1 Using Windows Help and Support. Here are some notes about this problem:
  • Part 1: You don't have to print anything; insert the screenshot into a Word document
  • Part 2: If you don't have Windows 7, research the Aero interface on the internet. There are questions about it on the CompTIA A+ Software certification exam so it's important to be familiar with it.
  • Part 3: Provide the URL of the article and summarize it .
  • Part 4: Describe the purpose of Pagefile.sys and list the URL that you used to find your answer.
  1. Chapter 2: Real Problem 2-1 Recovering Data from a Corrupted Windows Installation. Here are some notes about this problem:
  • Describe the device and its features (including price) and list the URL where you found the device.
  1. Chapter 2: Real Problem 2-2 Troubleshooting an Upgrade. Here are some notes about this problem:
  • Address the questions listed in the order in w

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