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question.The PC in front of you is having hypothetical problems. Your job is by using effective

searching techniques, come up with possible solutions.

Problem # 1 - System is running slow, definite lag time when opening new applications.

A.     Using a generic query [without using model or brand]

B.     In Firefox, using Google, what query did you type in? ______________________________________

C.     Which Web 2 sites would you consider legit? ______________________________________________


D.     Why did you consider the sites in Step C to be legit or valid?


E.      What helpful information did you find? _________________________________________________


F.      Repeat Step A above, using www.duckduckgo

G.     Were the results different? ____________

H.     Were there other sites would you consider legit? I yes, what site or sites were they? 


I.        Did you find other helpful information? _________________________________________________

J.       Based upon what you learned in Steps A and E above. What would you do to improve your search? Refer to tips if needed. Note your new query: _______________________________________________________________

K.      What was your search improved? ______ Did you find better resources? ________

Tips for Effective Searching

1. Key words - List keywords that define your topic - these will become your search terms. - Be as specific as possible such as Labrador rather than Dogs

Example: What percentage of Australia's electricity comes from wind power? Key words might be: wind, power, Australia, electricity.

2. Use quotation marks for exact phrases eg "wind power" will result in web pages where that phrase appears.

3. Boolean searching: Use + and - to narrow your search "wind power" + Australia "wind power" AND Australia

Use + or AND to include all words. "wind power"

+ Australia -jobs "wind power" AND Australia NOT jobs

Use - or NOT to exclude words you do not want. IMPORTANT - do not use a space between the + and - signs and the search term -jobs not - jobs

4. Advanced search option in Google Click the Advanced Search button at bottom of Google start or results page to refine your search by date, country, amount, language, or other criteria.

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