Assignment 4: Resolve Conflicts and Promote Collaboration as an Agile Coach
Due Week 9 and worth 90 points
The following resources may be helpful when completing this assignment.
Handling Conflict on Agile Teams: What to Do When a Team Member Complains (http://www.agilejournal.com/articles/columns/articles/892-handling-conflict-on-agile-teams-what-to-do-when-a-team-member-complains)
Unsolvable Conflict on Agile Teams (http://www.agilejournal.com/articles/columns/articles/888-unsolvable-conflict-on-agile-teams)
Navigating Conflicts: A Guide to Frosting High-Performing Agile Teams (http://www.nxtbook.com/nxtbooks/sqe/bettersoftware_0409/#/36)
Determining how to build a high-performing agile team, while managing conflicts, is a considerable task for any agile coach. In this assignment, you are asked to explore and discuss various conflict resolution methods and determine when and how to use them as an agile coach. You must discuss the techniques in a context of an agile project team environment with various scenarios, and must also demonstrate how you can turn the high-contention situations into high-collaboration situations. For example, the project team has consistently encountered changes of scope by the product owner. The QA team also emailed the whole team on how poorly the developers have done in their coding. The developers escalated to their manager about the documentation errors done by architects.
Write a four page paper in which you:
Identify and evaluate at least three (3) conflict resolution techniques that can be used by the agile coach to change the dynamics of the team in the example provided.
Summarize at least five (5) common causes of conflicts in this team and analyze why agile strategies can be applied to resolve those conflicts.
Analyze the pros and cons of conflict resolution techniques and their usefulness in at least three (3) different situations (e.g., levels of conflicts).
Suggest at least three (3) strategies for an agile coach to use conflict as a catapult to achieve high performance.
Recommend at least five (5) best practices for collaboration and cooperation within agile teams. Justify your response for each best practice with an example.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources. You may use the resources above or others of your choosing.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
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