I am requesting assistance with my literature review on Service...

I am requesting assistance with my literature review on Service quality. Attached is the my draft that i submitted to me instructor along with the recommendations she made.

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Service Quality
John Johnson
Embry Riddle Aeronautical University
RSCH 202

Literature Review Rubric
Criteria
Objective
Points
Available
Points
Achieved
Introduction
Topic is clearly identified. Clearly states a specific
problem, gives a brief, succinct background, and
indicates why solving it is important.
5 5
Lit Rev. -
Organization
Structure is intuitive and sufficiently grounded to each of
the key constructs and variables of the proposed study. The
review was organized using subheadings. The review was
suitably organized considering the contents of the selected
articles. *This was disjointed. Be sure to transition between
ideas in a smoother fashion.
20 15
Lit. Review –
Content
Narrative integrates critical and logical details from
appropriate literature. Key constructs and variables were
connected. Attention is given to different perspectives and
opinion vs. evidence. The findings and results of articles
were thoughtfully compared, contrasted and/or connected
to each other. The review concluded with a summary of the
knowledge found from this review and related the
knowledge gain to the inquiry question
20 15
Research
Question
Articulates a clear, reasonable, and succinct research
question or questions. Connection with the literature
review is clear and obvious.
10 10
Theoretical
Framework
Framework is solidly grounded in the literature review.
Connections are clear and accurate. Relationships among
variables are clearly and accurately explained. Theory
underlying the relations is clearly explained.
20 5
Hypothesis
Hypotheses are clearly stated using appropriate language
and/or symbols. Relationship between hypotheses and
theoretical framework is clear. Hypotheses are expressed
in the form of testable statements.
5 1
References
At least 7 appropriate references were used and each
specifically related to the question. Standards of APA
formatting were followed with very few errors.
10 8
Writing &
Timeliness
Consistently applied standards of English composition.
There were no grammatical, spelling and/or punctuation
errors and transitional phrases were used to guide the
reader throughout the text.
5 5
Formatting
Consistently applied APA guidelines in regards to citations,
references, headings, table of contents, page numbers, and
running headers
5 3
Feel free to schedule a one on one with me this week to clarify any areas of concern.
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