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Scenario: As Business Manager of the Fast Ferry Company (FFC) you are responsible for the day to day running of

it's Hong Kong inter island ferry services. The HKTA have expressed concern that FFC are not contributing enough to HK's tourist economy. This was revealed in the HKTA' recent survey that gave you a rating of 3 out of 10 for reasons, such as the overall shabby and dirty appearance of the ferries. Also the lack of food and drinks onboard particularly on the 40 minute journeys, were mentioned. Rude staff appeared to be a problem too.


How to inform him this bad new.

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