View the step-by-step solution to:


Scenario: As Business Manager of the Fast Ferry Company (FFC) you are responsible for the day to day running of

it's Hong Kong inter island ferry services. The HKTA have expressed concern that FFC are not contributing enough to HK's tourist economy. This was revealed in the HKTA' recent survey that gave you a rating of 3 out of 10 for reasons, such as the overall shabby and dirty appearance of the ferries. Also the lack of food and drinks onboard particularly on the 40 minute journeys, were mentioned. Rude staff appeared to be a problem too.

How to inform him this bad new.

Top Answer

Here is the answer... View the full answer

Sign up to view the full answer

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question