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____ 19. When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the...

____ 19. When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential____ so she can effectively listen to her friend:
a. environmental distractions
b. internal obstacles
c. insular obstacles
d. regulative distractions
e. message impediments

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