Communication Across Cultures
Communication involves someone speaking (sender) and someone listening (receiver). The receiver may need clarifying feedback to interpret the message. How confident are you of your ability to handle that process flawlessly with people of other cultures? Most of us need to develop our cultural awareness and knowledge to improve our cultural competence.
Reflect on your own values and beliefs (enculturation), and ask yourself the following questions:
- How important is it to know oneself when considering how to improve intercultural communications?
- As a health care provider, to what extent can your self-understanding build cultural competence?
- How important is cultural communication in assessing, processing, or treating patients?
- How important is it to understand verbal or nonverbal communications?
describe a situation, especially in health care, in which communication with a diverse group or culture was ineffective. Explain the possible implications of ineffective communication in that situation by addressing the following:
- What barriers were present during this communication?
- What kinds of risks may arise from failure to recognize and communicate health information effectively? Identify and describe at least two types of risks that might be involved.
- Focus on legal risks, whether you identified that type of risk in the previous point or not. What kinds of legal risks might arise as a result of ineffective communication? Describe an example