Assume that you are a manager at one of three hospitals belonging...

Assume that you are a manager at one of three hospitals belonging to the Warm & Caring Healthcare Corporation. In an attempt to improve service and customer satisfaction, the Corporation conducted a patient satisfaction survey. The survey measured both the "importance" of different attributes and the level of "satisfaction" for each attribute. The results from the survey are shown below.

1. Which hospital appears to be most effective in terms of patient satisfaction?

Hospital A

Hospital B

Hospital C

Cannot tell from the data given

2. Which hospital appears to be least effective in terms of patient satisfaction?

Hospital A

Hospital B

Hospital C

Cannot tell from the data given

3. Assuming that you are a manager at Hospital A, which attribute would you focus on improving?

Variety of menu items

Competence of physicians

Friendliness of employees

Response to needs and concerns

Quality of food

Cannot tell from the data given

4. Assuming that you are a manager at Corporate Headquarters, which attribute would you focus on to improve the entire corporation?

Friendliness of employees

Competence of physicians

Competence of support personnel

Appearance of facilities

Response to needs and concerns

***if subject is not correct, would you please re-route to right team, please. as I could not find customer survey etc.