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You work in an organization that focuses on wine sales and marketing.
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Question

You work in an organization that focuses on wine sales and marketing. Recently,

there have been a number of complaints about a particular customer service

representative in terms of accuracy of wine knowledge shared with customers and

timeliness of work orders. Complete the four steps in the systems approach to

training and development. Specifically, consider these questions: (1) How will you

determine whether training is the answer? (2) What is a possible learning or training

objective you could identify? (3) What methods would you use to implement

training? (4) How would you evaluate if the training was effective?

Step-by-step answer

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