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The client is the manager of a local retail chain selling sports equipment.

There are seven stores in the region and an average of 25 employees in each store. The client is worried that their sales will fall steadily due to their new competitors selling at lower prices. If the client is more dependent on the job; He believes that they will be more pleasant to customers, they will sell better, and they will move the store to a position that differentiates it from other competitors by offering a superior customer experience. "


What is the most appropriate data collection approach for this scenario? From whom and how will the data be collected? What are the questions you will ask in collecting data (if you are not observing)? If you chose to observe, explain for how long and in which environment

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