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1. All of these are HRM Functions EXCEPT ________. *a) Coaching and Mentoringb) Safety and Health

c) Compensation & Benefits

d) dersonal Planning & Recruiting


2. Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading, and controlling personnel? *

a) generalist

b) manager

c) entrepreneur

d) marketer


3. ________ is the procedure for determining the duties and skill requirements for a specific job and the kind of person most suitable for a position. *

a) Job context

b) Job analysis

c) Job description

d) Job specification


4. The information resulting from a job analysis is primarily used for writing ________.

a) job descriptions

d) corporate objectives

c) training requirements

d) performance standards


5. Which term refers to a written statement that describes the activities, responsibilities, and working conditions of a job?

a) job context

b) job evaluation

c) job description

d) job specification


6. Which of the following summarizes the personal qualities, traits, skills, and education needed for a particular job?

a) job report

b) job analysis

c) job description

d) job specification


7. Which of the following questions is most likely answered by a job specification?

a) What are the performance standards for this job?

b) What are the essential activities required in this job?

c) What types of skills and experiences are required for this job?

d) How will an employee be rewarded for excellence in this job?


8. What form of data collection most likely involves recording work activities into a handheld dictating machine?

a) diaries

b) interviews

c) observations

d) questionnaires


9. The process of determining how to fill top executive positions at a firm is known as ________.

a) team building

b) job forecasting

c) internal recruiting

d) succession planning


10. What should be the strategy of HRM?

a) Planning the optimum level of man­power.

b) Introducing training programmes to personnel.

c) Making the long-term and short-term planning.

d) All the above.


11. Career development involves

a) providing counselling to students to choose their careers

b) determining the potentialities of students for a suitable career

c) provide learners with knowledge and skills needed for present and/or current job

d) conscious determination of career aspirations and potentialities of employees and matching them with the organisation's needs


12. The principles of conduct governing an individual or a group are referred to as ________.

a) laws

b) ethics

c) morals

d) judgments


13. According to the ethics research presented in the text, "bad barrels" are best described as ________.

a) pressures that lead to unethical choices

b) people who are inclined to make unethical choices

c) ethical situations that are ripe for unethical choices

d) environments that foster or condone unethical choices


14. According to the ethics research presented in the text, "bad cases" are best described as ________.

a) managers who encourage unethical choices

b) people who are inclined to make unethical choices

c) ethical situations that are ripe for unethical choices

d) environments that foster or condone unethical choices


15. Besides fined and imprisonment, what is other penalties of illegal strikes?

a) production shut down

b) declared of bankruptcy

c) transferring of department

d) right to be dismissed from work


16. One of the minor misconduct is __________________________________.

A) theft

B) gambling

C) disobedience

d) occasional tardiness


17. According to the ethics research presented in the text, "bad apples" are best described as ________.

a) pressures that encourage unethical choices

b) people who are inclined to make unethical choices

c) ethical situations that are ripe for unethical choices

d) environments that foster or condone unethical choices


18. Organizational culture refers to the ________.

a) basic societal beliefs about what is right or wrong

b) principles of conduct governing an individual or group

c) standards used by the organization to decide upon proper conduct

d) characteristic values, traditions, and behaviors a company's employees share


19. As a manager, all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.

a) clarifying expectations

b) serving as a role model

c) rewarding honest work

d) taking credit for others' work


20. All of the following are examples of mandatory bargaining items EXCEPT ________.

a) hours

b) wages

c) severance pay

d) cafeteria prices


21. Arbitration means ending an impasse by ________.

a) assisting the principals in reaching an agreement

b) making a public recommendation to a committee

c) studying the issue in a dispute and suggesting a settlement

d) giving a third-party the power to determine and dictate the settlement terms


22. Which term refers to the formal process for addressing any factor involving wages, hours, or conditions of employment that is used as a complaint gainst the employer?

a) negotiation

b) arbitration method

c) grievance procedure

d) collective bargaining


23. Which of the following terms refers to the involuntary termination of an employee's employment with a firm?

a) dismissal

b) sabbatical

c) insubordination

d) leave of absence


24. Which of the bases for dismissal is defined as the persistent failure to perform assigned duties or to meet prescribed standards on the job?

a) misconduct

b) unsatisfactory performance

c) lack of qualifications for job

d) changed requirements of job


25. The Employment Act 1955 specifies the term and conditions service of all of these EXCEPT :

a) wages

d) rest day

c) marriage

d) working hours


26. How to manage an ethical behavior at work?

A) Job analysis

B) Safety and Health concerns

C) Compensation management

D) Starts with develop moral awareness


27. The following are types of E- HRM EXCEPT,

a) relational E-HRM

b) operational E-HRM

c) organizational E- HRM

d) transformational E-HRM


28. All below are categories for employees misbehavior except,

a) Dishonesty

b) Attendance

c) Termination

d) On the job behaviors


29. Which of the bases for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination?

a) disregard

b) misconduct

c) whistle blowing

d) unsatisfactory performance


30. The EEOC was initially established to investigate complaints about ________.

a) job discrimination

b) unfair business practices

c) sexual harassment in public schools

d) accommodations for disabled workers


31. All of these are the functions of SOCSO EXCEPT:

a) Registration of employers and employees

b) Promotion of awareness of occupational safety and health

c) Payment of benefits to workers and/or their dependents when tragedy strikes

d) Spells out the minimum terms and conditions of employment for employees who are covered under the EA as per The First Schedule of The Act.


32. Performance appraisal means evaluating an employees performance relative to

a) Fellow employees

b) Establishing goods

c) Performance standards

d) Job description


33. All of theses are FOUR methods available for settling disputes EXCEPT:

a) Negotiation

b) Conciliation

c) Picketing

d) Arbitration


34. All of these are Activities/Function of Union, EXCEPT:

a) Representation

b) Consultation

c) Education

d) Strikes


35. Research shows that pay is the only reason that employees form unions.

a) True

b) False


36. Strike is a real or imagined wrong or other cause for complaint or protest, especially unfair treatment.

a) True

b) False


37. Collective bargaining is the process by which representatives of the employees (trade union) meet together with employer to negotiate and decide upon worker's wages and other terms and conditions of service.

a) True

b) False


38. Competency-based job analysis means; describing the job in terms of measurable, observable, behavioral competencies.

a) True

b) False


39. Job analysis produces information used for writing job descriptions and job specifications.

a) True

b) False


40. A job analysis may answer the question "What skills are needed to perform the activities?"

a) True

b) False


41. Talent management is traditionally a set of closely related activities carried out for pay, but the concept of a job is changing

a) True

b) False


42. Succession planning involves analyzing the demand for managers by company level and providing performance-related training opportunities to prepare individuals for future roles.

a) True

b) False


43. Mentoring is , "A process of direct transfer of experience and knowledge from one person to another." In the workplace, a mentor provides guidance and direction to a mentee—usually a junior-level employee with similar interests who may aspire to the position of the mentor.

a) True

b) False


44. Employees Provident Fund also known as PERKESO (Pertubuhan Keselamatan Sosial), was established in 1971 under the Ministry of Human Resources 

a) True

b) False


45. Knowledge worker is an individual who works part-time or full-time under a contract of employment, whether oral or written, express or implied, and has recognized rights and duties.

a) True

b) False


46. Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

a) True

b) False


47. Transformational E-HRM is concerned with strategic HR activities such as knowledge management, strategic re-orientation.

a) True

b) False


48. E-recruitment, also known as online recruitment, is the practice of using technology and in particular Web-based resources for tasks involved with finding, attracting, assessing,interviewing and hiring new personnel.

a) True

b) False


49. E-Performance Management facilitate the training and development programs for the workforce.

a) True

b) False


50. Unfair treatment at work reduces morale and increases stress

a) True

b) False

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