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David Rhine, compensation manager for Farrington Lingerie Company, was

generally relaxed and good-natured. Although he was a no- nonsense,

competent executive, David was one of the most popular managers in the

company. This Friday morning, however, David was not his usual self. As

chairperson of the company's job evaluation committee, he had called a

late-morning meeting at which several jobs were to be considered for

re-evaluation. The jobs had already been rated and assigned to pay grade

 3. But the office manager, Ben Butler, was upset that one was not rated

 higher. To press the issue, Ben had taken his case to two executives

who were also members of the job evaluation committee. The two

executives (production manager Bill Nelson and general marketing manager

 Betty Anderson) then requested that the job ratings be reviewed. Bill

and Betty supported Ben's side of the dispute, and David was not looking

 forward to the confrontation that was almost certain to occur.


 controversial job was that of receptionist. Only one receptionist

position existed in the company, and Marianne Sanders held it. Marianne

had been with the firm 12 years, longer than any of the committee

members. She was extremely efficient, and virtually all the executives

in the company, including the president, had noticed and commented on

her outstanding work. Bill Nelson and Betty Anderson were particularly

pleased with Marianne because of the cordial manner in which she greeted

 and accommodated Farrington's customers and vendors, who frequently

visited the plant. They felt that Marianne projected a positive image of

 the company. When the meeting began, David said, "Good morning. I know

that you're busy, so let's get the show on the road. We have several

jobs to evaluate this morning and I suggest we begin..." Before he could

finish his sentence, Bill interrupted, "I suggest we start with

Marianne." Betty nodded in agreement. When David regained his composure,

 he quietly but firmly asserted, "Bill, we are not here today to

evaluate Marianne. Her supervisor does that at performance appraisal

time. We're meeting to evaluate jobs based on job content. To do

fairly, with regard to other jobs in the company, we must leave

personalities out of our evaluation." David then proceeded to pass out

copies of the receptionist job description to Bill and Betty, who were

obviously very irritated.


a. Do you feel that David was justified in insisting that the job, not the person, be evaluated? Discuss.


 Do you believe that there is a maximum rate of pay for every job in an

organization, regardless of how well the job is being performed? Justify

 your position.

c. Assume that Marianne is earning the maximum of the range for her pay grade. In what ways could she obtain a salary increase?

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