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Question

Human resource managers are key resources during organizational change.

You will assume the role of a human resource manager who is developing a plan for a change initiative within the organization.


You are the human resource manager for a 300-employee insurance company. You have been assigned to lead a change initiative on improving processes involved with the company's call center. 


 Questions:


1. What four actions would you take to ensure the call center change initiative is successful?
2. What two steps would you take to ensure the employees have a smooth transition through the change?
3. What specific human resource practices are integral to change management?

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Human resource managers are key resources during organizational change. You will assume the role of a human resource manager who is developing a plan...
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