Human resource managers are key resources during organizational change.
You will assume the role of a human resource manager who is developing a plan for a change initiative within the organization.
You are the human resource manager for a 300-employee insurance company. You have been assigned to lead a change initiative on improving processes involved with the company's call center.
1. What four actions would you take to ensure the call center change initiative is successful?
2. What two steps would you take to ensure the employees have a smooth transition through the change?
3. What specific human resource practices are integral to change management?
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