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HI. Can you assist with the question below on the format of a mind map Use Microsoft Visio (or any other electronic application) to draw a high-level...

HI.


Can you assist with the question below on the format of a mind mapapps.59207.9007199266252068.67a10d44-cf76-4c59-8804-37e2813387ae.jpg


Use Microsoft Visio (or any other electronic application) to draw a high-level mind map (see Appendix A for guidelines on drawing mind maps) where you summarise Service Operation Principles from Chapter 3 of Steinberg (2011). In your mind map, focus on the following aspects from the Chapter:

-             Service operation principles

-             Achieving balance in service operation

-             Operation staff involvement

apps.59207.9007199266252068.67a10d44-cf76-4c59-8804-37e2813387ae.jpg

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