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# 9. Overcoming resistance to change (Connect, Perform) Complete the...

9. Overcoming resistance to change (Connect, Perform)

Complete the following sentence with the correct term.

Managers conduct…………………………… when they consider the problems and opportunities that drive change and the factors that restrain change.

Management in Life

You’ve been meaning to start exercising for a while now, but it’s hard to get the change process started. On one hand, you like sitting quietly in front of the TV, but on the other, you’d like to feel better and look better. The following diagram presents your dilemma as a force-field analysis, showing the factors for change on the left and the factors against change on the right. The numbers in parentheses represent the strength of each factor, and you can select “Total” to see a visual representation of the combined effects of change.

Use your knowledge of force-field analysis and the diagram to answer the following questions.

Which of the following factors would lead a person to change in this situation? Check all that apply.

Having a comfortable couch that you love

Wanting to look good on a hot date

Wanting to spend less money on food

The money that you will spend on a gym membership

According to this force-field analysis, change ………………………. occur.

Okay, this time you’re really going to do it. Healthy living, here you come! According to force-field analysis, what’s the first thing you should do?

Get rid of the couch.

Buy a gym membership.

Look for a hot date.

Calculate how much money you’ll save on food.

The following chart gives you an overview of the tactics for overcoming resistance to change. Fill in the missing labels.

A…………………………………..

B. ……………………………………….

C. …………………………………………

D. ……………………………………………………..

Source: Based on Kotter, J. P., & Schlesinger, L. A. (1979, March–April). Choosing strategies for change. Harvard Business Review, 57, 106–114.

For each of the following situations, select the most likely cause of resistance to change and indicate the most effective change tactic.

Dan’s Driving School has traditionally been open from 3:00 PM until 10:00 PM, the prime hours for teaching high school students to drive. Now, Dan wants to keep the school open from 7:00 AM until 10:00 PM. Dan’s driving instructors, many of them school teachers, are angry because the changed hours will interfere with their teaching jobs. Dan’s business depends on these teachers because they are the only people patient enough to deal with inexperienced drivers.

The most likely cause of resistance to change in this situation is:

The employees’ lack of understanding and trust

The employees’ lack of information about future events

Self-interest on the part of the employees

The most effective tactic for implementing change in this situation would be:

Communication and education

Coercion

Top management support

Negotiation

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9. Overcoming resistance to change (Connect, Perform) Complete the following sentence with the correct term. Managers conduct…………………………… when they consider the problems and opportunities that drive change and the factors that restrain change. Management in Life You’ve been meaning to start exercising for a while now, but it’s hard to get the change process started. On one hand, you like sitting quietly in front of the TV, but on the other, you’d like to feel better and look better. The following diagram presents your dilemma as a force-Feld analysis, showing the factors for change on the left and the factors against change on the right. The numbers in parentheses represent the strength of each factor, and you can select “Total” to see a visual representation of the combined e±ects of change. Use your knowledge of force-Feld analysis and the diagram to answer the following questions. Which of the following factors would lead a person to change in this situation? Check all that apply. Having a comfortable couch that you love Wanting to look good on a hot date Wanting to spend less money on food The money that you will spend on a gym membership According to this force-Feld analysis, change ………………………. occur. Okay, this time you’re really going to do it. Healthy living, here you come! According to force-Feld analysis, what’s the Frst thing you should do? Get rid of the couch. Buy a gym membership. Look for a hot date. Calculate how much money you’ll save on food.
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