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Help me answer the below question in Quality Management:-Quality Tools


You have become operations manager at a factory that makes sleeping bags. You find that there are numerous customer complaints about the products.

You have studied the complaints and found the following problems. Fabric tears, the zips fail and the colour fades. There are also a number of other defects reported.

Identify three quality tools that you would use and describe how you would use them to improve the quality of the sleeping bags that you make.


You would like to achieve 'Zero Defects' — describe briefly how you would go about achieving this.

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Subject: Business, Management

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