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Jeff recognizes that his predecessor caused mistrust and miscommunication among employees.

Jeff recognizes that his predecessor caused mistrust and miscommunication among employees. As a result, he wants to invest significant time and money into training employees to communicate in a way to reverse the feelings of mistrust and miscommunication. Which of the following communication models should Jeff emphasize in employee training?

Organizations as dialogues

Transactional process

Strategic control

Balance of creativity and constraint

 

At Zappos, employees often speak passionately about the environment in which they work, and it seems everyone has a story to tell about a time when a decision was made to honor a commitment to customers even though money was lost. Which of the following statements best describes the Zappos culture? At Zappos, employees often speak passionately about the environment in which they work, and it seems everyone has a story to tell about a time when a decision was made to honor a commitment to customers even though money was lost. Which of the following statements best describes the Zappos culture?

A low-performance culture with strong cultural strength

A low-performance culture with weak cultural strength

A high-performance culture with weak cultural strength

A high-performance culture with strong cultural strength


Which of the following statements is TRUE regarding the use of the classic communication process and social media? Which of the following statements is TRUE regarding the use of the classic communication process and social media?

Because there are many receivers, the classic communication process does not explain the relationship between sender and receiver.

When using social media, it is only important to consider the intended message and not how the message will be perceived by others.

Because there are so many messages to decode at once, the classic communication process does not explain the relationship between sender and receiver.

The classic communication process can be used to explain the relationship between sender and receiver.

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