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A system of review and evaluation of an individual's or team's job performance is referred to as a. performance appraisal. career appraisal c....

1. A system of review and evaluation of an individual's or team's job performance is referred to as

a. performance appraisal.

b. career appraisal

c. potential appraisal

d. development analysis


2. For which area of human resource planning does performance appraisal provide critical information?

a. External recruitment

b. Strategic goals

c. Management succession planning

d. Expense control


3. What is the starting point for the performance appraisal process?

a. Establish job expectations

b. Identify specific performance appraisal goals

C. Conduct job analysis

c. Evaluate work


4. A company is offering a one-time prize to the employee who receives the highest customer service evaluation in a particular month. This company is using what type of incentive

a. Bonus

b. Award

c. Commission

d. Promotion

e. merit increase


5. You want to encourage group cohesiveness and facilitate performance measurement. An incentive program that would help you do this would be:

a. An individual-based plan.

b. Gainsharing.

c. A plantwide plan.

d. A corporate-based plan.

e. A team-based plan.


6. Your company wants to increase the flexibility of its while increasing productivity and cooperation. The company would be best served by

a. An individual-based plan.

b. A team-based plan

c. Aainsharing

d. A plantwide plan

e. A corporate-based plan.


7. individual performance measurements are based on...

a. Inputs

b. Outputs

c. Behaviours

d. Agreed goals

e. All the above


8. Research shows that cross functional project teams work best because:

a. Teams are beneficial because they help solve real problems

b. Conflicts can be aired and resolved

c. Teams increase commitment form a greater number of people

d. Teams increase the numbers of ideas generated.

e. All of the above


9. Which two of the following are not included in the checklist for designing a performance management system

a. Set appropriate objectives for the PM system?

b. Define the performance measures or indicators

c. Define the attributes or competencies required.

d. Planning individual incentives

e. Defining person specifications


10. The systematic process of determining the skills duties, and knowledge required for performing jobs in an organization is referred to as job

a. descriptions

b. specifications.

c. qualifications.

d. analysis.


11. A group of tasks that must be performed if an organization is to achieve its goals is called a(an)

a. occupational specialty.

b. job.

c. position.

d. post.


12. Job analysis information is used to prepare

a. job specifications.

b. performance evaluations.

c. job descriptions and specifications.

d. position evaluations.




13. A document that provides information regarding the tasks, duties, and responsibilities of the job is referred to as the....

a. job analysis.

b. job description.

c. job specification.

d. job document.


14. Performance Management in the organizational context is created from....

a. Corporate Vision

b. Corporate Mission

D. Strategy

c. All of the above


15. Productivity can mean

a. Output

b. Efficiency

C. Motivation

c. Individual Performance

d. All of the above


16. Productivity measurements include.......

a. Output per worker

b. Average revenue per sales call

c. Number of patients treated

d. Return on investment

e. All of the above


17. Compensation.......

a. Refers to the salary paid to an employee

b. Refers to the salary plus earned bonuses

c. refers to all the money paid to an employee plus the benefit package.

d. refers to the total of all the rewards employees receive for working.


18. Volunteering to carry out tasks that are not normally part of the job.

Helping and co-operating with others

Following rules and regulations when it is personally inconvenient

Supporting and defending organisational objectives

These are all examples of ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...






19. One of the examples of performance effectiveness & behaviors discussed in class was social skills which includes which 3 of the following

a. Social confidence

b. Dance skills

c. Effectiveness of communication across group boundaries

d. Team-working and co-operation

e. The ability to win Australian Idol TV show


20. Performance Measures in Job Design include.

a. Work simplification

b. Job enlargement

D. Job rotation

c. Job enrichment

d. All of the above


21.Briefly explain in approximately 100 words.the importance of Corporate Vision, Mission and Strategy in developing a performance management system.

22.Briefly explain in approximately 100 words.the importance of including Customers in design of a performance management system.

23.Explain the benefits of introducing a Performance Appraisal Process.(approximately 100 words)

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